Refund Policy

We want you and your furry friends to love your purchase! But if something’s wrong, we make returns easy.

1. Eligibility

You can return any defective or unused item within 7 days of delivery. Please ensure it’s in original packaging.

2. Process

Simply contact us via live chat or submit a ticket to us in your account, we will guide you through a quick and easy refund process. All site settlements and payments are in US dollars..

3. Refunds

Refunds are processed within 5–7 business days after the product arrives back to us.

We believe in fair, fast, and friendly refunds — always 🧡